Business users who spend a lot of time on the road dealing with customer queries or complaints may find this program helpful in keeping track of calls. The program is designed for recording an initial complaint or query through to its final resolution.
The database is divided into various sections, with space for entering information such as customer contact information, initial action and the details of how the problem was resolved.
The database can be exported to your computer's memopad as a text file, allowing users to print and edit the data before saving it back to the handheld.
